Contact HighProxies
Get help with private proxies, SOCKS5 proxies, Business VPN, dedicated IP services, billing, account access, product selection, and custom business requirements.
Get a faster response
- Choose the correct department
- Include the affected service or invoice
- Add the exact error message
- Attach a screenshot when relevant
- Never send passwords in public messages
Support availability
Support is available Monday to Sunday, from 09:00 to 22:00 GMT+3.
Account-aware support
Existing customers should submit tickets from the client area so the related account and service can be checked securely.
Technical assistance
Get help with proxy authentication, IP authorization, software configuration, VPN access, billing, and service troubleshooting.
Choose the right HighProxies department
Selecting the correct department helps your request reach the appropriate team faster. Existing customers should use the secure ticket system whenever possible because it allows the support team to verify the account and review the related service.
Existing customer support
Use technical support when you already have a HighProxies account and need help with an active service, invoice, authentication method, or connection issue.
- Private proxy and SOCKS5 troubleshooting
- Proxy username and password errors
- Source-IP authorization problems
- Browser and software configuration
- Business VPN and dedicated IP assistance
- Invoice, renewal, and account questions
Sales and business inquiries
Contact sales when you need help selecting a service, checking location availability, planning a larger order, or discussing a business requirement before purchase.
- Product recommendations before ordering
- Bulk private proxy requirements
- Multiple-location or subnet requests
- Business VPN and dedicated IP questions
- Agency and team requirements
- Custom service planning
Account security: do not send passwords, payment details, or private authentication information through public channels. Use the secure client-area ticket system.
What to include in a support ticket
A complete support request is easier to investigate and usually receives a faster resolution. Avoid sending only “proxy not working” without the technical details needed to reproduce the issue.
- Identify the service. Include the product name, service ID, invoice number, proxy IP, VPN hostname, or assigned location.
- Describe the problem. Explain what you expected to happen and what actually happened.
- Copy the exact error. Include the complete authentication, timeout, DNS, browser, or software error message.
- Name the software or device. Specify the browser, operating system, application, extension, or script being used.
- Confirm the connection details. Include the protocol and port, but do not include the password.
- Explain what you tested. Mention whether you tried another browser, a neutral website, or a different network.
- Add a screenshot. Remove passwords and sensitive account information before attaching it.
Useful ticket format: service or proxy IP, location, protocol, port, authentication method, software name, test destination, time of failure, and exact error message.
Common issues to check before contacting support
Proxy authentication failed
Copy the proxy username and password directly from the client area. Check for spaces, old saved credentials, or the wrong authentication details in the browser or application.
Source-IP authorization
When using IP authentication, confirm that your current public IP is authorized. Dynamic residential or office connections can change without notice.
Incorrect proxy type or port
Make sure the software is configured for the purchased service. HTTP/HTTPS and SOCKS5 proxies use different connection settings and may use different ports.
Software-specific configuration
Confirm that the application supports the selected proxy protocol. Some tools require separate fields for the hostname, port, username, password, and DNS behaviour.
One website does not load
Test a reliable neutral destination before concluding that the proxy is offline. A specific website may block traffic, apply rate limits, or experience its own outage.
Local network or ISP issue
Firewall rules, antivirus software, DNS settings, routers, and ISP routing can interrupt connections even when the HighProxies service is operating normally.
Which HighProxies service should you choose?
| Service | Typical requirement | Learn more |
|---|---|---|
| Private Proxies | Dedicated application-level IP routing for general business workflows | View Private Proxies |
| Premium SOCKS5 Proxies | Software that explicitly supports or requires the SOCKS5 protocol | View SOCKS5 Proxies |
| SEO Proxies | Approved rank tracking, search monitoring, and SEO tools | View SEO Proxies |
| Social Media Proxies | Stable IP assignments for approved agency and account-management workflows | View Social Media Proxies |
| Business VPN | Encrypted device-level access with business-focused configuration options | View Business VPN |
| Dedicated IP VPN | A consistent VPN IP for remote access and stable online identity | View Dedicated IP VPN |
HighProxies self-service resources
Client area
Manage services, review invoices, open tickets, and access account-specific information securely.
Frequently asked questions
Review common answers about products, billing, authentication, proxy configuration, and account management.
Proxy setup guide
Follow step-by-step instructions for configuring supported browsers, applications, and authentication methods.
Contact HighProxies FAQ
How do I contact HighProxies support?
Open a support ticket through the HighProxies client area. This provides a secure way for the support team to verify the account and review the relevant service.
Where should I send a pre-sales question?
Use the sales department for help selecting private proxies, SOCKS5 proxies, SEO proxies, Business VPN, dedicated IP services, locations, or larger packages.
What should I include in a proxy support ticket?
Include the service or proxy IP, location, protocol, port, authentication method, software name, test destination, approximate failure time, and exact error message. Do not include the password.
Can HighProxies help with business and bulk requirements?
Yes. Contact sales with the required service type, number of IPs, locations, protocol, expected usage, and any subnet or dedicated infrastructure requirements.
How quickly will HighProxies reply?
Response time depends on request type, ticket volume, and the investigation required. Complete technical details help the team respond and troubleshoot more efficiently.
Should I contact support if one website blocks the proxy?
First test the proxy on a neutral website and confirm that authentication works. A single destination may have its own restrictions or rate limits even when the proxy connection is operational.
Contact the HighProxies Team
Open a secure support ticket for an active service or contact sales for product selection, location availability, bulk proxy requirements, and business solutions.