Frequently Asked Questions

A datacenter proxy is an IP address hosted in a professional datacenter instead of a residential internet connection. It is designed for speed, low latency, and stable automated traffic.

Datacenter proxies are commonly used for SEO tools, web scraping, price monitoring, account management, ad verification, and other legitimate business workflows where performance and cost matter.

No. HighProxies focuses on dedicated datacenter proxies. We do not sell residential proxies, ISP proxies, or public proxy lists.

Mobile proxies are currently not available. If your project requires mobile IPs specifically, our datacenter proxy network will not be a direct replacement.

We provide proxy locations across major datacenter regions in the United States, Europe, and Asia-Pacific.

You can review the current list of available locations on our Datacenters page.

You may use our proxies for normal webmail access through a browser, such as Gmail, Yahoo, Outlook, or similar services.

For anti-spam and abuse prevention, we block ports 25, 465, and 587. SMTP-based bulk email sending, spam, and unsolicited marketing are strictly forbidden.

Our infrastructure is monitored continuously, and we aim to keep the proxy network stable and available at all times.

When an IP or server has a technical issue, our team investigates and replaces affected proxies where required. For best results, report any issue with the proxy IP, port, authentication method, and a screenshot or log of the error.

HighProxies services must be used lawfully and responsibly. Strictly prohibited activities include:

• Spam, SMTP abuse, or unsolicited bulk messaging.
• Hacking, DDoS attacks, port scanning, or vulnerability scanning.
• Credential theft, phishing, fraud, identity theft, or abusive botting.
• Any activity that damages our network reputation or violates third-party rights.

Violations may lead to immediate suspension. Please review our Terms of Service.

HighProxies supports multiple authentication methods, depending on the service and configuration:

• Username and password: Use the proxy credentials provided in your client area.
• IP authentication: Authorize your server, office, or home IP address and connect without a proxy password.
• API-based management: Manage supported proxy actions programmatically through our API.

For production servers and automation tools, IP authentication is usually the most reliable option.

You can test your proxy with standard Linux tools such as cURL or Wget.

Step 1: Check your public IP address:

Step 2: Add that IP to your authorized IP list in the client area.

Step 3: Test the proxy connection:

Google CAPTCHAs usually appear when traffic patterns look automated, aggressive, or inconsistent. This is not always a proxy failure. It often depends on request frequency, browser fingerprint, cookies, account history, and target behavior.

Recommended actions:

• Reduce request frequency and add realistic delays.
• Rotate IPs responsibly instead of hammering one proxy.
• Keep browser fingerprints consistent and clean.
• Avoid logging many unrelated accounts through the same browser profile.

Yes. HighProxies supports HTTP, HTTPS, and SOCKS5 depending on the product you purchase.

HTTPS websites work through our proxy service. Your browser or application establishes the encrypted connection to the destination website while the proxy routes the traffic.

You can use up to 100 concurrent connections per proxy IP address.

This limit exists to keep performance stable and prevent a single account from overloading the service. If your software opens too many connections, reduce workers, threads, or parallel requests.

Yes. We provide API documentation for supported proxy management actions, including examples for common integration workflows.

You can review the documentation here: HighProxies API Documentation.

Yes. Our VPN services can be used on mobile devices with supported protocols such as IPsec IKEv2 and WireGuard.

For Android, you can use the official strongSwan app for IKEv2 or the official WireGuard app for WireGuard profiles.

We accept several payment options, including:

• PayPal Checkout, including debit and credit cards where available.
• Bitcoin and Bitcoin Cash through Blockonomics.
• Selected cryptocurrencies through Cryptomus, including USDC, USDT, XMR, ETH, and DOGE where available.
• WISE payments for supported bank and card payment flows.

No. We do not offer free trials.

Free trials attract abuse, spam, and throwaway usage, which damages IP reputation. To keep the network clean and stable, access is limited to verified paying customers.

Initial proxy orders include a 3-day technical review period. Refunds are considered only when a real technical issue cannot be resolved by our support team.

Refunds do not apply to misuse, blocked third-party accounts, social media platform bans, wrong product selection, or unsupported use cases. VPN services and cryptocurrency payments are non-refundable.

We sell dedicated static proxies, not rotating shared proxy pools.

You may request one free proxy replacement per billing month, excluding the first billing month. Proxies are changed only when you request a replacement.